At NuxGame, we are always striving to elevate our platform, ensuring our clients receive the best possible tools to succeed. We are excited to introduce a new enhancement: a partnership with Workanova, a customer experience specialist, to provide increased B2C support.


Workanova is renowned in the iGaming industry for providing top-tier customer support solutions. Their comprehensive multilingual services include live chat, email, ticket and product support, player retention, inbound and outbound calls, and complaint resolution. This partnership is set to deliver a seamless customer experience, benefiting our extensive network of clients by enabling quick and efficient responses to player requests.


NuxGame clients will benefit from improved customer engagement, enhanced player retention, and multilingual support. The seamless integration of Workanova’s services allows operators to quickly leverage these capabilities, increasing operational efficiency and overall customer satisfaction.
 

Bar Konson, Head of Sales and Business Development at NuxGame, shared his excitement about the collaboration: “Workanova is a top supplier of customer care solutions that meet the requirements of any operator while producing the best outcomes. Through this collaboration, operators using the NuxGame platform can better engage, retain, and increase their customer base. Together, we're not just raising the bar – we're setting a new standard for excellence in iGaming customer support."

Milica Jovanovic, CEO of Workanova, said: “At Workanova, we take pride in our ability to not only meet but exceed the KPIs set by the iGaming industry.  Together, we will continue to improve customer interaction and increase user satisfaction of our casino brand partners. NuxGame's technology has enabled our frontline agents to communicate effortlessly, delivering a customer experience that sets us apart from the competition.”
 

This partnership marks an exciting time for NuxGame, as we continue to improve our platform and upgrade our recognized service. With Workanova’s expertise, our operator partners can look forward to improved customer engagement and satisfaction, setting a new benchmark in the iGaming industry.


Stay tuned for more updates as we continue to enhance our platform and provide our partners with the best tools for success.
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