NuxGames' Responsibility towards Responsible Gambling

NuxGames lays down all the infrastructure for operators to implement responsible gambling policies which are effective. Its solution offers for an operator everything, a full set of tools in order to promote safe and responsible gaming:

  1. Self-exclusion and Time-out: This feature allows the possibility of players self-excluding for a while or gives them the option to temporarily take some time off if they prefer not playing. It gives players more flexibility as to how to handle these situations that might want them to restrict their gaming activities.

Players may use a cooling-off period, which is a brief break from gaming activity that allows them to step back and restore control without self-exclusion. This is especially helpful for those players who might want to take some time off from gaming and then return to gaming responsibly. 

  1. Our platform also provides operators with tools that help players manage their gaming activity through three key financial controls. 

Deposit Limit: Players are allowed to set the limits of the money that can be deposited within a period of time by predefined limits, which may be daily, weekly, or monthly. It will not allow the players to overspend thus motivating them for moderate game play. 

  • Loss Limit: Further protection for players can be ensured through the setting of loss limits, which is a must. These are limits that enable players to set the maximum amount they can lose within a specific period of their choice. This acts as an extra layer of financial security. 
  • Wager Limit: Similarly, players can keep their overall spending in check through a wager limit. Players can set an upper limit on the amount they wager so that they can enjoy gaming responsibly and never risk more than they can afford to lose. 
  1. Session Limits: Our platform has customizable session limits, which allow players to set restrictions on the length of their gaming sessions. While these limits help players stay in better control over time spent gaming, they also foster healthier habits and promote better decision-making. 
  2. Multilingual Support: Because of its international nature, our platform is multilingual, supporting the delivery of responsible gambling messages to a diverse audience. 
  3. Integration with Support Services: We provide easy access to professional support organizations that assist players in getting help that may be needed. 
  4. Reporting and Notification Tools for Operators: The operators want to stay ahead in continuing to take a more proactive interest in responsible gambling, our platform incorporates appropriate reporting and notification tools. 

Such tools allow operators to: 

  • monitor player behavior to spot early signs of problem gambling; 
  • receive warnings when players are nearing or reaching their self-determined limits. -
  • Provide detailed reports on responsible gaming metrics, such as how often players request limit-setting or self-exclusion. 
  1. Regular Audits and Compliance Checks: NuxGame does annual audits that help us prove our products and services meet the highest standards in terms of fairness and transparency, remaining compliant with relevant legislation and regulations on the provision of such services. 
  2. Data Security Measures: We value the security of personal and financial information very much and take all possible measures of security for player data safety.
  3. Responsible Gambling Tools: Our software can be customized to meet with individual jurisdictional laws, giving operators to take preventative measures that comply with local laws.
  4. Educational Resources: We provide operators with materials to educate players about responsible gambling practices, growing a culture of awareness and prevention.

Team Growth and Client Success

Our commitment to excellence was mirrored in our team's expansion:

Team Growth: We grew by about 62% in December since January 2024. This expansion demonstrates our commitment to creating a world-class organization capable of providing great solutions to our clients.

Client Trust:  In 2024, our client base grew by an impressive 144% compared to 2023, reflecting growing confidence in our expertise and the value of our services. Our ability to consistently deliver high-quality solutions and foster strong partnerships has solidified our reputation as a trusted industry leader.

Innovative Solutions and Product Enhancements

2024 was a year of innovation, marked by enhancements to our platform that empowered operators and enriched the player experience:

Gamification Features:

  • Launched a Referral Program, boosting new player registrations by 15%
  • Introduced PVP Battles, increasing competitive engagement by 20%.
  • Upgraded loyalty tiers, achieving an 18% rise in player retention and satisfaction.

Player Interaction and Community Building:

Added a Player Chat Feature, with over 25% of players engaging within the first month, fostering a vibrant player community.

Bonus Engine Enhancements:

  • Rolled out a Segmentation System, driving a 30% increase in bonus redemption rates.
  • Improved Bonus activation systems, reducing errors by 25%.
  • Expanded bonus configurations, enabling operators to design tailored campaigns with greater precision.

Risk Management Innovations:

  • Integrated advanced Jumio KYC, verifying over 50,000 players monthly and reducing identity fraud by 15%. Read more about the partnership 
  • Launched RTP Blocking Tools, reducing gameplay disputes by 10% and ensuring a secure gaming environment.

Performance and Optimization:

  • Improved infrastructure with Kubernetes Enhancements, achieving 99.99% uptime.
  • Enhanced Page load speeds by 35% using skeleton and lazy loading technologies, elevating the user experience.

Expanded Integrations and Partnerships:

In 2024, we continued to strengthen our platform by partnering with leading providers and services to enhance capabilities for operators and enrich player experiences. Each collaboration brought unique value to NuxGame's ecosystem:

Partnered with top-tier providers and services to enhance platform capabilities. Highlights include:

  • Cellxpert: Advanced affiliate management tools for seamless campaign tracking. 
  • Trackbox: Boosting affiliate management and operations.
  • MAP: Empowering our partners with enhanced marketing analytics and personalized player engagement tools.
  • In 2024, we significantly enhanced our game selection with the addition of 14 new game providers and a thrilling 2,141 new games, ensuring players enjoy unparalleled experiences.
  • Diverse Payment Integrations: Our platform supports more than 450 payment methods. This includes 1 buy crypto and 1 gateway, with 12 new methods of payment added.